.ticket-page{background:var(--background,var(--navy-950));min-height:100vh;color:var(--text-highlight);padding-top:8rem;padding-bottom:6rem}.ticket-form-group{margin-bottom:1.5rem}.ticket-form-group label{color:#94a3b8;margin-bottom:.5rem;font-size:.9rem;font-weight:600;display:block}.ticket-input,.ticket-select,.ticket-textarea{width:100%;color:var(--text-highlight);background:#ffffff08;border:1px solid #ffffff1a;border-radius:.75rem;padding:1rem 1.25rem;font-family:inherit;font-size:1rem;transition:all .3s}.ticket-input:focus,.ticket-select:focus,.ticket-textarea:focus{border-color:var(--gold-500);background:#d4af3705;outline:none;box-shadow:0 0 0 2px #d4af371a}.ticket-select option{background:var(--navy-900);color:var(--text-highlight)}.sla-card{background:#ffffff05;border:1px solid #ffffff0d;border-radius:1rem;align-items:center;gap:1rem;margin-bottom:1rem;padding:1.25rem;transition:transform .3s,border-color .3s;display:flex}.sla-card:hover{border-color:#ffffff26;transform:translate(5px)}.sla-badge{border-radius:.75rem;flex-direction:column;flex-shrink:0;justify-content:center;align-items:center;width:3.5rem;height:3.5rem;font-size:1.2rem;font-weight:800;line-height:1;display:flex}.sla-badge span{text-transform:uppercase;opacity:.8;margin-top:.2rem;font-size:.65rem}.sla-p1 .sla-badge{color:#ef4444;background:#ef44441a;border:1px solid #ef444433}.sla-p2 .sla-badge{color:#f59e0b;background:#f59e0b1a;border:1px solid #f59e0b33}.sla-p3 .sla-badge{color:#3b82f6;background:#3b82f61a;border:1px solid #3b82f633}.sla-p4 .sla-badge{color:#94a3b8;background:#94a3b81a;border:1px solid #94a3b833}.timeline-container{justify-content:space-between;margin-top:2rem;margin-bottom:4rem;display:flex;position:relative}.timeline-step{text-align:center;flex:1;padding-top:3rem;padding-left:.5rem;padding-right:.5rem;position:relative}.timeline-step:before{content:"";z-index:1;background:#d4af3733;width:100%;height:2px;position:absolute;top:.5rem;left:50%}.timeline-step:last-child:before{display:none}.timeline-node{background:var(--background,var(--navy-950));border:2px solid var(--gold-500);z-index:2;border-radius:50%;width:1.25rem;height:1.25rem;transition:all .3s;position:absolute;top:0;left:50%;transform:translate(-50%)}.timeline-step:hover .timeline-node{background:var(--gold-500);box-shadow:0 0 10px #d4af3780}.timeline-title{color:var(--text-highlight);margin:0;font-size:.95rem;font-weight:700;line-height:1.3}.timeline-desc{color:#94a3b8;margin:.5rem 0 0;font-size:.8rem;line-height:1.4}@media (max-width:900px){.timeline-container{flex-wrap:wrap;gap:3rem 0}.timeline-step{flex:0 0 50%}.timeline-step:before{display:none}}@media (max-width:600px){.timeline-step{flex:0 0 100%;margin-bottom:3rem}.timeline-step:last-child{margin-bottom:0}}@keyframes glowPulse{0%{box-shadow:0 0 #d4af3766}70%{box-shadow:0 0 0 10px #d4af3700}to{box-shadow:0 0 #d4af3700}}.ppp-highlight{position:relative}.ppp-highlight:after{content:"HIGH PRIORITY";color:var(--gold-500);pointer-events:none;background:#d4af3726;border:1px solid #d4af374d;border-radius:4px;padding:.25rem .5rem;font-size:.65rem;font-weight:800;position:absolute;top:1rem;right:1.25rem}