9.6 Contact Us

Institutional Communication Desk

Global Support mapping with 24/7 coverage across all time zones. Select your designated channel below to interface with the appropriate specialist team.

General Support (24/7)

Use For: Wallet, payments, KapVault, KapTrade, tokenized assets, travel & recharges.

support@kapitor.com

Target Response: <6–12 hrs

Merchant Support

Use For: Merchant onboarding, QR/checkout integration, settlement delays, GST records.

merchants@kapitor.com

Target Response: <6 hrs

Developer & API Support

Use For: API keys, sandbox access, webhook troubleshooting, developer errors.

developers@kapitor.com

Target Response: 6–12 hrs

PPP Accredited Investor Desk

Use For: Eligibility verification, PPP onboarding, NAV reporting, allocation certificates.

ppp@kapitor.com

Target Response: 1–4 hrs (priority)

Security, Fraud & Compliance

Use For: Unauthorized access, suspicious transactions, device compromise, wallet freezes.

security@kapitor.com

Target Response: 1–2 hrs (critical)

Travel & Lifestyle Support

Use For: Flight/hotel issues, cancellations, refunds, mobile/DTH recharges, gift cards.

travel@kapitor.com

Target Response: 6–12 hrs

Media, Press & Partnerships

Use For: PR inquiries, interviews, brand/enterprise partnerships, collaboration.

media@kapitor.com

Target Response: 24–48 hrs

Business & Enterprise Relations

Use For: Large enterprise deals, RWA integrations, commodity trading partners.

institutional@kapitor.com

Target Response: 12–24 hrs

Compliance & Legal

Use For: Data protection, AML policy queries, legal disputes, audits, SLA certifications.

compliance@kapitor.com

Target Response: 24–48 hrs

Feedback & Suggestions

Use For: Feature suggestions, product enhancements, high-level structural feedback.

feedback@kapitor.com

Target Response: 48–72 hrs